Xbox app not working on Windows? Try these solutions

If the Xbox app has stopped working on your Windows PC, you’re not alone. Several users have complained of problems downloading or opening games from the Xbox app on Windows. Fortunately, it is possible to solve this annoying problem.

In this article, we’ll show you some quick fixes that will get your Xbox app up and running in no time.

1. Check your internet connection

A poor internet connection can prevent you from downloading or launching games from the Xbox app. Therefore, before spending time on advanced solutions, run a quick internet speed test on your computer to check your connection. If possible, you can also try switching to a different network connection.

2. Correct the date and time on your computer

Setting your computer to the wrong date or time may seem like a trivial matter, but it can cause a number of problems. In this case, it may prevent the Xbox app from communicating with the servers, thus preventing you from using it. You can easily avoid such problems by configuring Windows to set the correct time automatically. Here are the steps you need to follow.

  1. click on Boiler + I To launch the Settings app.
  2. choose Time and language in the left pane.
  3. Click Date and time.
  4. Activate the button next to it Set the time automatically.

After that, restart the Xbox app and check if it works fine.

If the clock continues to be wrong after this fix, see Why your Windows 10 or 11 time is wrong for more information.

3. Sign out and sign back into the Xbox app

Problems with your account authentication can also cause the Xbox app to stop working. One way to resolve these issues is to sign out of the Xbox app and sign in again.

In the Xbox app, click and select your username in the upper left corner Exit. Then click on it To login and enter your account information. Then try to use the program again.

Exit the Xbox app

4. Reinstall Game Services

The Windows Game Services app makes it easy to install games through the Windows Store. If there’s a problem with the Game Services app, the Xbox app may redirect you to the Microsoft Store when you try to launch the game or display error code 0x00000001.

You can try reinstalling Game Services in Windows to see if that fixes the problem. Here’s how.

  1. click on Win + S to open the search menu.
  2. Kind Windows PowerShell box and select Run as administrator.
  3. choose Yes When the User Account Control (UAC) prompt appears.
  4. Paste the following command in the console and press Come on To uninstall the Game Services application.
     get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers 
  5. Run the following command to open the Game Services application page in the Microsoft Store.
     start ms-windows-store://pdp/?productid=9MWPM2CQNLHN 
    Reinstall the Game Services app
  6. click the button To install to download the program.

After that, restart your computer and try using the Xbox app again.

5. Run the Windows Store App Troubleshooter.

The Windows Store App Troubleshooter is a built-in tool that can scan your apps for common problems and suggest fixes accordingly. If the Xbox app doesn’t open or work on your computer, you can use this tool.

To run the Windows Store Apps troubleshooter:

  1. open Start menu and press the button gear icon To launch the Settings app.
  2. In the program System press Repair.
  3. choose Other convenience stores.
  4. click on it To realize next to Windows Store apps and follow the on-screen instructions to run the troubleshooter.
    Run the Windows Store app troubleshooter

6. Repair or Reset the Xbox App

If the Windows Store Apps troubleshooter doesn’t find any issues, you can try fixing the Xbox app manually through the Settings app. Note that this process will delete all application data.

To repair Xbox software on Windows:

  1. Right-click or press the Start icon Win+X To open the “Power User” menu.
  2. choose Installed programs from the list.
  3. Scroll down the list to find out Xbox application in the list.
  4. Click on the icon the three-dot menu icon next to and select Advanced Options.
  5. scroll to Reset it and click on it Repair.
    Repair or reset Xbox software on Windows

Windows will try to repair the software. When the process is complete, you should see a tick next to the Repair button. If the problem persists, you can try to reset the software from the same menu.

If a Windows app starts to malfunction in the future, see How to fix apps and programs in Windows for similar steps.

7. Update the Xbox software

If it’s been a while since you updated the Xbox app, you may experience some issues while using it. Also, using an outdated version of the Xbox app deprives you of the latest features. That’s why it’s always a good idea to enable automatic software updates in Windows or learn how to manually update Windows software. You can also manually update the Xbox software from the Microsoft Store.

Launch the Microsoft Store and use the search bar to find the Xbox app. Xbox program. click the button Refresh Try using the Xbox app again to install pending updates.

While you’re at it, we also recommend installing any pending Windows updates. To do this, open the menu Parameters and go to the application Windows Update division. click the button Check for updates and install pending system updates on your computer. After that the Xbox app should work fine.

Windows Update tab in the Settings app

8. Exit the Xbox Insider Program

If you are enrolled in the Xbox Insider Program to get early access to new features and games, this may affect the performance of the Xbox app. You can opt out of the Xbox Insider program to see if that makes a difference.

To exit the Xbox Insider program:

  1. In the Xbox app, click and select your username in the upper left Xbox Insider Program.
  2. to go Previews badge.
  3. Underneath Joinedchoose Games on Windows.
  4. Click Manage.
  5. click on it Leave the preview button.
  6. choose Continue when requested.
    Leave the Xbox Insider Program

After that, restart the Xbox app and try using it again.

Troubleshooting the Xbox app on Windows

Hopefully, one of the methods mentioned above fixed the Xbox app and you can access your favorite titles again. However, if none of these solutions work, you can reinstall the Xbox software as a last resort.

On another note, if the Xbox app isn’t showing notifications on Windows, you can also fix this problem.

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