How to get a refund for an Xbox game (Microsoft Store or other retailer) | XboxOne

Sometimes we get an Xbox game as a gift that we don’t like at all or when it’s not what we really want. Note that it is possible to get a refund for an Xbox game, we explain how to do it and the conditions for it in this article.

Refund a digital Xbox game purchased from the Microsoft Store

Many people don’t know this, but it is possible to get a refund for a game purchased from the Microsoft Store. And because it’s a game installed right on your console, there’s no disc to spare. Therefore, it is necessary to contact Microsoft, which has established a compensation program.

Be careful though, there are conditions and you shouldn’t expect the latest Call of Duty to be returned to you after completing the single player campaign. There are two conditions for requesting a refund:

  • Refund requests must be made within 14 days of the game’s purchase date
  • The request must be for a game where you “don’t accumulate significant game time”.

Therefore, this endpoint is subject to Microsoft’s discretion. Please note that digital game returns include Microsoft Store digital game deals, Xbox apps (excluding movies and TV shows), digital game bundles, digital game persistent content, and digital content whether or not it’s available on an Xbox console, PC, or your computer. includes consumable content from the game. mobile device.

Steps to request a refund

  • 1. Go to Microsoft’s return request page.
  • 2. Select the game(s) you want to pay for
  • 3. Select the reason for the request (accidental purchase, content not working…) and enter your email address.
  • 4. Select the reason for the request (accidental purchase, content not working…) and enter your email address.
  • 5. Confirm and wait for Microsoft to process the request. It may take up to 72 hours.

If a refund request is accepted, the refund will be made directly to your account and you will no longer be able to access the refunded content.

Also note that new purchases may take several hours to appear in the list. Therefore, it is possible that if you bought it less than 24 hours ago, the game to be returned will not appear. If you have an order number for your purchase, you can submit a refund request on this page.

Return policy and conditions

  • For games where you have not accumulated significant playtime, refunds are generally granted for requests made within 14 days of purchase.
  • For disposable items (such as consumables and in-game currency), your claim may only be eligible if the consumable is not traded or used.
  • There are often limits on the number and type of returns allowed and the financial compensation Microsoft can give to buyers in any given year.
  • If you do not have access to the account that made this purchase, you must contact your bank for a refund.
  • Microsoft provides returns for digital game products as part of a “consistent and reliable” shopping experience. However, if refunds appear to be inappropriate, Microsoft reserves the right to stop issuing such refunds unless required by law.

Returning a pre-ordered Xbox game

If you pre-ordered the game before it was released, the cancellation process will be easier. All you need to do is cancel the pre-order, but at least 10 days before the game starts.

If the game is less than 10 days away from release, you’ll have to wait until it’s released to claim a refund. You will be charged for the game and will need to request a refund as explained above.

Refunds for Physical Xbox Game (Disc) purchased online

If you bought a physical game on the Internet (sold in a game box, disc or code), then you can exercise your right of withdrawal.

The right of withdrawal is covered by French law, whether it applies to online, telephone or postal purchases. If you exercise this right, the seller must pay you for the goods or services you ordered.

The buyer does not have to show cause or pay any penalty to the seller, except for serious return shipping costs, if any. Refunds must be made no later than thirty days after the date of withdrawal.

Please note that the right of withdrawal applies, in principle, when the product is “on sale, second-hand or out of stock”. However, cultural products are excluded from this clause, so we recommend that you do not open or unseal your game for the return to be approved and effective.

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